Website Privacy Policy

ABOUT THIS POLICY

• You may give Us your name, email address and telephone number by submitting a ‘Contact Us’ request form, or otherwise by emailing direct via provided email addresses.
• Financial information (bank accounts details / bank transactions) when submitting payments in Webcollect

Information we collect via Automated technologies or interactions.  As you interact with Our Site, We will automatically collect technical data about your

• equipment, (Web browser type and version, operating system)
• browsing actions and patterns. (a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to)
• We may also receive Technical Data about you if you visit other websites employing Our cookies.

We collect this personal data by using cookies, server logs and other similar technologies.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For instance, We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.

We do not collect any Special Categories of Personal Data about you (e.g. details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions etc) on Our Site. Nor do We collect any information about criminal convictions and offences.

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

WHAT DO WE USE YOUR DATA FOR

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a service with you, because you have consented to Our use of your personal data (e.g. by emailing PDSC/CHYF), because it is necessary to comply with a legal obligation, or because it is in Our legitimate interests.  Specifically, We may use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information and news on upcoming events. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We will only use your personal data for the purposes for which We collected it, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Our Data Privacy Manager. If We need to use your personal data for an unrelated purpose, We will notify you and We will explain the legal basis which allows Us to do so. Please note that We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

HOW LONG DO WE STORE YOUR DATA FOR

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected and/or for as long as We have your permission to keep it. Data will therefore be retained for the following maximum periods (or its retention will be
determined on the following bases):

• For enquiries made via the website, email, telephone or post, We will keep basic contact details (name, address, company name, email address, website, telephone number, details of the enquiry) for the purpose of responding to your enquiry, and your personal data will be deleted once that purpose has been fulfilled.
• In some circumstances We will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case We may use this information indefinitely without further notice to you.

Your data will only be stored in the UK.  Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site, to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

DO WE SHARE YOUR DATA?

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not transfer your personal data outside the UK.

YOUR RIGHT TO WITHHOLD INFORMATION

You may restrict Our use of Cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

HOW CAN YOU ACCESS / DELETE YOUR DATA?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, We could refuse to comply with your request in these circumstances.

You have the option to request the deletion of all of your data at any time.

We may need to request specific information from you to help Us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.

We try to respond to all legitimate requests within one month. Occasionally it could take Us longer than a month if your request is particularly complex or you have made a number of requests. In this case, We will notify you and keep you updated.

Please contact Our Data Privacy Manager for more details.

YOUR RIGHTS

• Under certain circumstances, you have rights under data protection laws in relation to your personal data. The right of access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data We hold about you and to check that We are lawfully processing it;
• The right to rectification if any personal data We hold about you is inaccurate or incomplete though We may need to verify the accuracy of the new data you provide to Us. (please contact Our Data Privacy Manager);
• The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you This enables you to ask Us to delete or remove personal data where there is no good reason for continuing to process it. You also have the right to ask Us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where We may have processed your information unlawfully or where We are required to erase your personal data to comply with local law. Note, however, that We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. (please contact Our Data Privacy Manager);
• The right to restrict the processing of your personal data. This enables you to ask Us to suspend the processing of your personal data in the following scenarios:

1. 1. 1. 1. If you want Us to establish the data’s accuracy.
         2. Where Our use of the data is unlawful but you do not want Us to erase it.
         3. Where you need Us to hold the data even if We no longer require it as you need it to establish, exercise or defend legal claims.
         4. You have objected to Our use of your data but We need to verify whether We have overriding legitimate grounds to use it.;

• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation) – note that this right only applies to automated information which you initially provided consent for Us to use or where We used the information to perform a contract with you.
• The right to object to Us using your personal data where We are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where We are processing your personal data for direct marketing purposes. In some cases, We may demonstrate that We have compelling legitimate grounds to process your information which override your rights and freedoms.; and
• The right to withdraw your consent at any time where We are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, We may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, please contact Our Data Privacy Manager and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

CONTACTING US

If you have any questions about Our Site or this Privacy Policy, please contact Our Data Privacy Manager. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.